Uptime and Downtime

Uptime and Downtime are all about how often your assets are working. They're key to knowing if you're hitting your goals and keeping your users happy. Think of them as "Availability," "Reliability," and "Service Continuity." Uptime is when things are good, and downtime is when they're not.

What Uptime & Downtime Tell You

Your uptime percentage shows how reliably your website or service is working. A high number means it's almost always available when users need it. A lower number tells you there might be problems to fix.

We show this information in easy-to-read reports. You can quickly see if everything's working well or if something needs attention.

If you've promised customers certain availability, these numbers prove you're keeping that promise. They also show where you might need to improve.

Real-World Example

Imagine an online payment processor that businesses rely on 24/7. Their uptime reports:

• Proof that they're meeting their 99.99% SLA
• Show exactly when a Black Friday traffic spike caused issues
• Reveal seasonal patterns so they can prepare for holiday rushes
• Trigger instant alerts when problems arise, minimizing downtime

In other words, it's all about business protection more than just monitoring.

How Uptime & Downtime Are Measured

We measure uptime by checking how often your website is available versus unavailable. For example, if your site was up for 99 hours out of 100, you'd have 99% uptime. Downtime is just the opposite, the small percentage when it wasn't working.

The more often we check (as frequently as every minute), the more accurate these numbers become. It's like taking more pictures of a moving object; you get a clearer picture of what's really happening.

You tell us what counts as "too much" downtime, and we'll alert you the moment you reach that limit. Our reports show your availability in different ways:

✓Quick views of today's status

✓Weekly or monthly trends

✓Performance by global region

This helps you see both immediate problems and long-term patterns, all in simple percentages anyone can understand.