Incidents
In Pulsetic, an Incident is how you keep your team and users in the loop when something goes wrong with your websites, servers, or APIs. Think of it as raising your hand and saying, "Hey, we’ve hit a snag!" Once you log in, the incident pops up on your Status Page so everyone stays informed with no guesswork, just transparency. These incidents are then displayed on your Status Page so everyone knows what's going on.
What Incidents Do for You
Incidents automatically let your users know when there's a problem. This keeps everyone informed and reduces confusion.
They also create a history of past issues. You can spot repeating problems and fix them for good.
All outage details stay in one clear place. Your team and customers always know:
✓ What's wrong
✓ How it affects them
✓ When it will be fixed
This system makes communication during outages easier and more trustworthy.
Incidents don't just track problems; they help you improve your service and customer trust.
How Incidents Work
When something goes wrong with your service, you can quickly publish an incident in Pulsetic to start tracking it. As you work on the problem, you'll update through four clear stages:
- Exploring (when you're investigating the issue)
- Identified (when you've found the root cause)
- Update (when you're implementing a fix)
- Resolved (when the problem is completely fixed)
Each update lets you explain the situation in simple terms: what's happening, who's affected, and how you're fixing it. These updates automatically appear on your public status page so users always know the latest.
Pulsetic keeps a complete history of all incidents, helping you spot patterns, improve your response, and demonstrate your reliability to customers. It's an easy way to turn service problems into opportunities to build trust through transparent communication.
For detailed instructions on how to publish incidents, see: How to Publish Incidents.